One of a kind experience not to be missed This was an exceptional experience and one that shouldn’t be missed. Juan imparted so much knowledge about the region, the cenotes and cave system of the Yucatán peninsula, as well as history of the region and Mayan culture. We also learned of the concerns for the regions cenotes as they experience climate change and the environmental impact of over tourism. The more engaged you are as a tourist, the more you will learn from Juan. The cenotes are breathtaking and a spiritual experience for me to see the light coming into the cenotes from above. Respect your surroundings

STOP what you are doing and BOOK this!! Without a doubt the BEST part of our Mexico vacation!! The open air cenote had tiny fish swimming around and was the perfect introduction to a cenote. The second cenote was a cave system that was flooded and should honestly be considered the 8th wonder of the world. By the way, we were the ONLY people there, which added to the serenity and made the experience truly feel private! Have you ever seen a rainbow colored tropical bird perched in a tree in a cave?! Seriously, STOP & book this tour! We are beyond happy to have been taken to a local’s favorite spots than being shoulder to shoulder at the more popular places. One thing this tour reminded us of, popular does NOT mean better!

Our tour guide Juan was so knowledgeable about the area and shared tons of other fun facts along the way. He explained how important cenotes were for the Maya culture and the history behind the places we visited. Thank you Juan for making this a trip of a lifetime - you are awesome!! Btw he also provided fresh fruit, water, drinks, and light snacks to hold us over until we were dropped back off at our hotel.

A must do while in Tulum! Overall A+ experience. Juan was an incredible guide, and the cenotes he takes you to are absolutely breathtaking.

Juan is so knowledgeable and he made the experience extra enjoyable for my wife and I. This is the best activity we did while in Tulum and is a must do.

MUST DO! You won’t be disappointed. This experience is so hard to describe. A mix of beauty, adventure, serenity, surprises and so much more. There are few adventures in life that you can embark on like this, and with Juan as your guide you’re sure to be impressed. I love when a guide can be knowledgeable, friendly and funny and then fade into the background at exactly the right time so that you can enjoy your group and the scenery. Highly recommend!

Amazing Private Experience We have been to the region many times and often book with whatever company is at the resort. However these companies seem to be packing more and more people onto these excursions and we have been left without seats on boats and in large groups where you cannot enjoy anything. The last one we did was a turtle swim where the group flocked to the turtle and could have easily drown my daughter as they shoved my 7 year old to get to a turtle. Not doing those again. We researched and found Tulum Underground. What an absolute amazing experience we have had. So much so we turned around and booked all our remaining excursions with them. We were a family of 4 and that is what our group consisted of, private as they advertise. The guides are local and so the areas we went to, we were sometimes the only ones there or very few others. My 8 year old definitely has a growing mind and our guides were happy to answer the million questions she asked and she probably learned more in a day then a month or two at school. Juan & Eduardo both absolutely amazing guides. The cenotes we visited were all absolutely amazing and pristine. We cannot wait to get back and book all our excursions with Tulum Underground once again. For perspective we have to Mexico around 10 times and packed with excursions every time, we have also visited Peru, Dominican Republic and Costa Rica and hands down Tulum Underground was the best company we have been with of maybe around 50 different companies. Simply Amazing!

Once in a lifetime experience This is legitimately the coolest thing I've experienced (maybe in my life). You are able to see caverns dripping full of millions year old stalagmites, Pterodactyl jaw fossils fossilized in the rock, jaw-dropping underwater views from snorkeling, a chamber that is like a sensory deprivation chamber the best thing I did in Mexico by far. This place should be a world heritage sight. Our tour guide Banni was amazing, taught us a lot and just a wonderful person. This was a once in a lifetime experience. YOU MUST GO!

Outstanding private tour Juan was an amazing guide - he gave us the confidence to see parts of the caves we wouldn’t have thought we could do. Seeing the others tours made us realize how fortunate we were to be off the beaten path within the caves.

Best day of our trip!! Absolutely incredible experience! Juan took us to the most beautiful places that are not well-known, and no one was there! These sites are absolutely breathtaking and he was so patient with our son who loves to ask a lot of questions! Juan was so responsive, on time, and absolutely lovely person to spend the day with! Highly recommend!!

Nature at its best The beauty, the knowledge and the thrills made for a great day. We were able to really immerse ourselves into our surroundings. It’s like going into another world and feeling totally safe.

Wonderful cenote trip We spend an amazing afternoon visiting cenotes and underground rivers with Juan. We enjoyed swimming and snorkelling amongst the limestone stalactites.
Juan picked us up from our hotel and provided all the necessary gear.would highly recommend this trip

One word - Excellent! My wife and I went with JUAN on 1/4/24. ABSOLUTELY amazing. Juan was an excellent and knowledgeable guide who loves what he does. We went to the open Cenote first, and were the only ones there for almost the entire time (about an hour) - peaceful, tranquil and amazing. We were never felt rushed. After fully enjoying the snorkeling and taking in the experience, we went to the underground river. We spent over 90 minutes exploring, with Juan explaining what we were seeing, with just the right amount of commentary. He was very attentive and interactive. Both locations felt very private and worth the money. If you are looking to avoid the hustle and crowds, and want the fresh water experience, I highly recommend Juan!!!!

Fantastic cenotes! This was an amazing tour. Our guide, Juan was very knowledgeable and friendly. He took us to an open air cenote that I can't remember the name of, but it was serene. Quiet and secluded, we swam in the cool calm waters and also sat on the ledge of the rocks while little fish gave us a free pedicure :). Then we went to the main attraction - Sac Actun. This is a beautiful open air and cavernous cenote. We had both of them all to ourselves while there, which added to the magic. Highly recommend!

MUST DO EXPERIENCE!!! If I could leave a higher rating I would. Our guide was Juan and he was absolutely amazing!!!! We did a private tour of multiple cenotes. I would recommend doing private tours it’s much more peaceful than with a bigger group. Juan took us to some of the most beautiful cenotes. Clearest water ever with lots of fish. We also went deep into Sac Actun caves. He even went out of his way to show us a cenote that only locals know about. Juan cares about the land and nature so much and he is very knowledgeable about it all. If you can pick a guide then Juan is the best!! He gave us other recommendations on restaurants and places to go that we did try and they didn’t disappoint. 110% recommend doing this private tour!

Would highly recommend This private trip incorporated a visit to the Tulum ruins and the Saca Ctum underground cenote. Communication with the tour provider has been excellent prior to leaving the UK.

We were collected from the hotel at 07:30 by our guide Eduardo. He provided us with an informative tour of the ruin and the an hour-long swimming tour of the cenote. Buoyancy-aid, snorkel mask and torch were provided. The cenote is lit inside although the torch helps see underwater and also to follow the fruit bats flying around.

Eduardo’s car was clean, modern and stocked with beer, water and snacks for our tour. He was polite, personable and engaging and a pleasure to spend time with.

Don’t Join The Herd! This was a wonderful personal experience that you can’t get on a bus. Our guide Juan read us like a book and we were like old friends in 20 minutes.

We went to an out of the way Cenote first and we were the only people there, although on the way we passed by some really busy spots. I can’t describe how fantastic an experience it was to have one of these ‘should be’ World Heritage sites all to ourselves magic!!! Although I know that can never be guaranteed but local knowledge is key.

Next up a Cenote + Cave expedition, again we had it almost to ourselves, Juan guided us through an extraordinary labyrinth and answered all our silly questions like it was the first time he had heard them.

So fun reaching the end of the cave and switching off our torches momentarily, you suddenly understand what total isolation is!

Amazing! 100% recommended. The weather was perfect and our tour guide Juan was very accommodating throughout the entire trip and very aware of what made us comfortable and what didn't. We had an amazing time in the outdoor cenote first to avoid any possible storms and then went to the underground cenote and caves. I have never seen anything like the underground cenote. We got some snacks at the end but would definitely recommend eating right before especially if you're being picked up from Playa del Carmen or Cancun since it's a far drive and the floating/swimming will tire you out. A must for your trip to the Riviera Maya.

Juan's tour was a highlight of our trip! He provides a very personalized tour of some lesser-known cenotes, so you don't deal with crowds and you don't feel rushed. Juan shares interesting facts about what you're looking at and gives you as much space as you wish to just enjoy what you're experiencing. If you're going on a cenotes tour, Tulum Underground is a no-brainer.

The best day ever! Jaun is so personable, kind and knowledgeable, answered every question we had! The cenotes he took us to were jaw dropping and no crowds. Highly would recommend to everyone!